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Terms & Conditions

1. Refund Policy

1.1 No refunds are available once an order has been placed. Should individual guests be unable to attend, we would welcome a substitute guest attending in their place or reselling of the tickets. Please notify us by email with the name and email address of the substitution/new guest.

2. Changes & Cancellations of an Event

2.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of an event. We reserve the right to do this at any time. Where we alter the time and/or location of an event, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the event) or the opportunity to attend the event as varied.

2.2 If you are unable to attend the event after a change we welcome alternate people attending in your place at no extra cost provided that we have the name and email of your proposed people, or we are happy to offer you a refund.

2.3 No refunds will be given in respect of any cancellations or non-attendance on the customers side.

2.4 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate an event as a result of a reason outside our control (including, without limitation, to competition, acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).

3. Liability

3.1 Pup Up Cafe & Organisers are not responsible for (including negligence) or otherwise, any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any event or ticket purchase (or requested purchase) made by you or otherwise in relation to the event at which you have booked (or requested a booking of). Nothing in this these Terms shall limit or exclude either party's liability for: death or personal injury caused by that party's negligence, the negligence of that party's employees, agents or subcontractors;fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.