Terms & Conditions

We know they’re not pretty – but very necessary as not everyone is as forgiving as us! We do offer refunds at our discretion, but below are terms and conditions to be referenced when dealing with Pup Up Cafe Limited.

1. Refund Policy

1.1 No refunds are available once an order has been placed. Should individual guests be unable to attend, we would welcome a substitute guest attending in their place or reselling of the tickets. Please notify us by email with the name and email address of the substitution/new guest.

1.2 Time sessions are sent to the email/phone number tickets were bought with. If you do not attend your allocated time session you may not be allowed entry into a different session if the venue is at capacity. No refunds are available for any ticket holder mistakes.

1.3 No refunds will be given in respect of any ticket holder cancellation or non-attendance.

1.4 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate an event as a result of a reason outside of our control.

2. Changes & Cancellations of an Event

2.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of an event. We reserve the right to do this at any time. Where we postpone and/or alter the time and/or location of an event, we will provide you with notice of the same via email or posting into the corresponding Facebook Event. You will have up to 3 days following the announcement to ask for a refund due to the change.

3. Liability

3.1 Pup Up Cafe Limited & Organisers are not responsible for (including negligence) or otherwise, any damages, loss, costs, human or animal injury, claims or expenses of any kind howsoever arising, out of in connection with any event or ticket purchase (or requested purchase) made by you or otherwise in relation to the event at which you have booked (or requested a booking of). Nothing in this these Terms shall limit or exclude either party’s liability for: death, personal injury or pet injury caused by that party’s negligence, the negligence of that party’s employees, agents or subcontractors;fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.

3.2 By attending an event ran by Pup Up Cafe Limited you confirm that you are responsible for ensuring your dog is covered by appropriate pet insurance, and that Pup Up Cafe Limited shall not be liable for any injury or loss to your dog or any third party, including but not limited to any injury to yourself or your dog, or damage to your property or that of others, resulting from your attendance at the event.